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FAQ - Frequently Asked Questions
Getting Started
1
How do I chat the Customer Support?
Sending Money
10
Why do I need identification?
Why Top Remit need recipient's mobile phone number and email address?
What is banking day?
Why is my money pending/delay?
Why IBAN is important?
View all 10
Receiving Money
11
How to receive money that sent through Topremit?
Can my recipient choose how they get their money?
I don't see the receiving option that I want.
How long will it take for the money to arrive?
How to validate recipient's identity in UnionPay
View all 11
List of Banks
15
Bangladesh
Cambodia
China
India
Japan
View all 15
Paying for My Transfer
2
How do I pay for my transfer?
Where do I enter my promo/discount code?
E-Wallet
8
What is E-Wallet?
List of countries support E-Wallet
What can I do with E-Wallet?
How does E-Wallet work?
How safe is E-Wallet?
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Affiliate Program
5
What is Affiliate program?
General about Affiliate program
Affiliate program rewards
How is the payment work?
Tips and rules in Affiliate program
Available Countries
66
Send Money to Australia
Send Money to Austria
Send Money to Bangladesh
Send Money to Belgium
Send Money to Cambodia
View all 66
About Us
2
What is Topremit?
Is Topremit Safe?
Account
9
How to Create an Account in Topremit?
Why should I Verify My Identity?
What do I need to know while uploading my data for verification?
How long does it take for the account verification process?
How to Change My Personal Details?
View all 9
Privacy
3
Why do I need to fill in my personal details, will the information remain private?
What is Topremit’s Privacy Policy?
What is Topremit’s Terms of Service
Transactions
32
How to create transaction?
How to Check My Transaction Progress?
What is ACH Routing Number?
How to link recipient's card with Alipay - China?
What is IFSC?
View all 32
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