Helpdesk

We really want to help you send money to every country in the world and we are working on that too. However, we have numerous considerations before opening ...

It is important that we are able to keep the Top Remit service safe for all of our customers. By asking for official identification, we are able to verify t...

We use the recipient's mobile number and email address to send them notifications about the progress of their transfer.                Both the sender...

Banking day is the working day of a bank. Usually banking day is all day except Saturday, Sunday and Public Holidays.

There are several factors that cause the money pending/delay. Cause: Because we haven’t receive payment or the amount you pay is incorrect. We didn’t re...

IBAN allows for easy identification of the country,  where is the location of the bank and the account number of the recipient of the money transfer. It wil...

Here's how you can use your voucher: 1. Login and create a transaction. At "Payment Method" page, click "Use Promo Code" button. ...

Your money will arrive to China in 4 banking days after you have completed your transactions. Also, due to the strict compliance policies from China, some a...

Things to note before sending money to WeChat Pay: Fill in the recipient's WeChat Pay ID correctly. Make sure the recipient's name matches the n...