Since the money will arrive to recipient's bank account through Alipay Quick Collect, please send this FAQ to recipient so they can link their card with Alipay account. 

Here are some steps that recipient should follow to receive the money:

  • When we've sent the money to recipient's Alipay, recipient will receive a notification that looks like the picture below. Recipient needs to click the "选卡使⽤服务" button and link/sync their card.

  • Click "添加新收款卡" to link recipient's bank card with their Alipay account. If recipient has linked their card before, they can skip this step.

  • After recipient has linked their card, recipient will need to verify their identity card by pressing the "同意保存证件⾄卡包以便查看" button to give permission to check their ID card. Then, click "开始拍摄" to take recipient's ID card picture or "从相册上传" to upload the picture from album.

  • After linking the card and finishing the ID verification, recipient's transaction status will be updated as seen below.

  • Once the money has been received, the Alipay homepage will look like this.

Recipient should fill in the purpose of transaction and their relationship with sender in accordance with the information that the sender provided to Topremit. Make sure that the purpose of transaction and relationship between sender and recipient are relevant. 

If you need more information related to Alipay ID Authentication and how to use the Alipay Quick Collect, click here:

If you have any question, feel free to chat our Customer Support through Live Chat. We'll be glad to assist you :D