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Knowledge base
FAQ - Frequently Asked Questions
Getting Started
1
How do I chat the Customer Support?
Sending Money
1
How to Use My Vouchers?
Receiving Money
0
List of Banks
16
Bangladesh
Cambodia
China
India
Japan
View all 16
Paying for My Transfer
1
Where do I enter my promo/discount code?
E-Wallet
0
About Us
2
What is Topremit?
Is Topremit Safe?
Account
5
How to Change My Personal Details?
How to Change my Phone Number/Email/Password?
How to Delete My Account?
What If I Forget My Password?
Why is My Account Locked for 1 Hour?
Privacy
3
Why do I need to fill in my personal details, will the information remain private?
What is Topremit’s Privacy Policy?
What is Topremit’s Terms of Service
Transactions
32
How to create transaction?
How to Check My Transaction Progress?
What is ACH Routing Number?
How to link recipient's card with Alipay - China?
What is IFSC?
View all 32
FAQ
Send money abroad
22
Why can't I send money to particular country?
Why Topremit need recipient's mobile phone number and email address?
What is banking day?
Why is my money pending/delay?
How to receive money that sent through Topremit?
View all 22
Account
5
How do I register and verify my Topremit account?
Why should I Verify My Identity?
How to Create an Account in Topremit?
What do I need to know while uploading my data for verification?
How long does it take for the account verification process?
Verification
1
Why do I need identification?
Mobile Top Up
3
How long will it take the airtime top-up to be received?
I think I entered the wrong phone number, what happens now?
Why do some countries deduct tax on airtime top-up?
Referral Program
1
How the Referral Program Works
Safe and Secure
3
Is it safe to send money online?
I have sent money, what happens next?
What is supporting data?
Refund
3
Why did my transaction failed? Can I request for refund?
How to make a refund request?
How Topremit refunds your money and voucher
Available Services
15
What is Bank Transfer?
What is Instant Transfer?
What is Cash Pickup?
Home Delivery Service in Vietnam
What is E-Wallet Transfer?
View all 15
Affiliate Program
5
What is Affiliate program?
General about Affiliate program
Affiliate program rewards
How is the payment work?
Tips and rules in Affiliate program
Available Countries
66
Send Money to Australia
Send Money to Austria
Send Money to Bangladesh
Send Money to Belgium
Send Money to Cambodia
View all 66
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