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Knowledge base
FAQ - Frequently Asked Questions
Getting Started
2
How do I sign up and verify my Topremit account?
How do I chat the Customer Support?
Sending Money
9
Why can't I send money to particular country?
Why do I need identification?
Why Top Remit need recipient's mobile phone number and email address?
What is banking day?
Why my money pending/delay?
View all 9
Receiving Money
9
How to receive money that sent through Topremit?
Can my recipient choose how they get their money?
I don't see the receiving option that I want.
How long will it take for the money to arrive?
How to validate recipient's identity in UnionPay
View all 9
Safe and Secure
3
Is it safe to send money online?
I have sent money, what happens next?
What is supporting data?
Refund
2
Why did my transaction failed? Can I request for refund?
How to make a refund request?
List of Banks
15
Bangladesh
Cambodia
China
India
Japan
View all 15
Paying for My Transfer
2
How do I pay for my transfer?
Where do I enter my promo/discount code?
Airtime
3
How long will it take the airtime top-up to be received?
I think I entered the wrong phone number, what happens now?
Why do some countries deduct tax on airtime top-up?
E-Wallet
8
What is E-Wallet?
List of countries support E-Wallet
What can I do with E-Wallet?
How does E-Wallet work?
How safe is E-Wallet?
View all 8
Affiliate Program
5
What is Affiliate program?
General about Affiliate program
Affiliate program rewards
How is the payment work?
Tips and rules in Affiliate program
Available Countries
27
Send money to Australia
Send Money to Austria
Send Money to Bangladesh
Send Money to Belgium
Send Money to Cambodia
View all 27
About Us
2
What is Topremit?
Is Topremit Safe?
Account
9
How to Create an Account in Topremit?
Why should I Verify My Identity?
What do I need to know while uploading my data for verification?
How long does it take for the account verification process?
How to Change My Personal Details?
View all 9
Privacy
3
Why do I need to fill in my personal details, will the information remain private?
What is Topremit’s Privacy Policy?
What is Topremit’s Terms of Service
Transactions
33
How to create transaction?
How to Check My Transaction Progress?
What is SWIFT code?
What is ACH Routing Number?
How to link recipient's card with Alipay - China?
View all 33
Available Services
6
What is Bank Transfer?
What is Instant Transfer?
What is Cash Pickup?
What is E-Wallet Transfer?
Why Can’t Topremit Send Money from Abroad to Indonesia?
View all 6
Referral Program
1
How the Referral Program Works
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