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FAQ - Frequently Asked Questions
How do I chat the Customer Support?
Why do I need identification?
Why Top Remit need recipient's mobile phone number and email address?
What is banking day?
Why is my money pending/delay?
Why IBAN is important?
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How to receive money that sent through Topremit?
Can my recipient choose how they get their money?
I don't see the receiving option that I want.
How long will it take for the money to arrive?
How to validate recipient's identity in UnionPay
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List of Banks
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Paying for My Transfer
How do I pay for my transfer?
Where do I enter my promo/discount code?
What is E-Wallet?
List of countries support E-Wallet
What can I do with E-Wallet?
How does E-Wallet work?
How safe is E-Wallet?
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What is Affiliate program?
General about Affiliate program
Affiliate program rewards
How is the payment work?
Tips and rules in Affiliate program
Send Money to Australia
Send Money to Austria
Send Money to Bangladesh
Send Money to Belgium
Send Money to Cambodia
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What is Topremit?
Is Topremit Safe?
How to Create an Account in Topremit?
Why should I Verify My Identity?
What do I need to know while uploading my data for verification?
How long does it take for the account verification process?
How to Change My Personal Details?
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Why do I need to fill in my personal details, will the information remain private?
What is Topremit’s Terms of Service
How to create transaction?
How to Check My Transaction Progress?
What is ACH Routing Number?
How to link recipient's card with Alipay - China?
What is IFSC?
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Send money abroad
Why can't I send money to particular country?
How do I register and verify my Topremit account?
Mobile Top Up
How long will it take the airtime top-up to be received?
I think I entered the wrong phone number, what happens now?
Why do some countries deduct tax on airtime top-up?
How the Referral Program Works
Safe and Secure
Is it safe to send money online?
I have sent money, what happens next?
What is supporting data?
Why did my transaction failed? Can I request for refund?
How to make a refund request?
What is Bank Transfer?
What is Instant Transfer?
What is Cash Pickup?
Home Delivery Service in Vietnam
What is E-Wallet Transfer?
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Help Desk Software