Helpdesk

Getting Started 2

• How do I sign up and verify my Topremit account?
• How do I chat the Customer Support?

Sending Money 9

• Why can't I send money to particular country?
• Why do I need identification?
• Why Top Remit need recipient's mobile phone number and email address?
• What is banking day?
• Why my money pending/delay?

View all 9

Receiving Money 9

• How to receive money that sent through Topremit?
• Can my recipient choose how they get their money?
• I don't see the receiving option that I want.
• How long will it take for the money to arrive?
• How to validate recipient's identity in UnionPay

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Safe and Secure 3

• Is it safe to send money online?
• I have sent money, what happens next?
• What is supporting data?

Refund 2

• Why did my transaction failed? Can I request for refund?
• How to make a refund request?

List of Banks 15

• Bangladesh
• Cambodia
• China
• India
• Japan

View all 15

Paying for My Transfer 2

• How do I pay for my transfer?
• Where do I enter my promo/discount code?

Airtime 3

• How long will it take the airtime top-up to be received?
• I think I entered the wrong phone number, what happens now?
• Why do some countries deduct tax on airtime top-up?

E-Wallet 8

• What is E-Wallet?
• List of countries support E-Wallet
• What can I do with E-Wallet?
• How does E-Wallet work?
• How safe is E-Wallet?

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Affiliate Program 5

• What is Affiliate program?
• General about Affiliate program
• Affiliate program rewards
• How is the payment work?
• Tips and rules in Affiliate program

Available Countries 27

• Send money to Australia
• Send Money to Austria
• Send Money to Bangladesh
• Send Money to Belgium
• Send Money to Cambodia

View all 27

About Us 2

• What is Topremit?
• Is Topremit Safe?

Account 9

• How to Create an Account in Topremit?
• Why should I Verify My Identity?
• What do I need to know while uploading my data for verification?
• How long does it take for the account verification process?
• How to Change My Personal Details?

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Privacy 3

• Why do I need to fill in my personal details, will the information remain private?
• What is Topremit’s Privacy Policy?
• What is Topremit’s Terms of Service

Transactions 33

• How to create transaction?
• How to Check My Transaction Progress?
• What is SWIFT code?
• What is ACH Routing Number?
• How to link recipient's card with Alipay - China?

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Available Services 6

• What is Bank Transfer?
• What is Instant Transfer?
• What is Cash Pickup?
• What is E-Wallet Transfer?
• Why Can’t Topremit Send Money from Abroad to Indonesia?

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Referral Program 1

• How the Referral Program Works