Here are things to note while you make transaction with Alipay:


- Recipient's citizenship 

  • Recipient is a Chinese citizen, or
  • Recipient is a Hong Kong/Macau resident with a Mainland Travel Permit (can only receive money into their Alipay account balance).


- Recipient's Alipay account

  • Make sure that the recipient's Alipay ID (email/phone number) is valid.
  • Recipient’s Alipay account must be verified before the transaction is created to receive the money. If the recipient has never verified their account before, the verification link will be sent to the recipient via email/SMS. See how to verify Alipay account.
  • So, make sure the recipient has verified their Alipay account before the transaction expires (you can check the expiry time of your transaction in Topremit app), or the transaction will automatically be rejected.
  • If the recipient wants to receive the money into their Alipay account balance, make sure the recipient has activated their Alipay balance within 24 hours after the transaction is created. See how to activate Alipay account balance.
  • If the recipient want to receive the money into their bank account, make sure the recipient has linked their card with Alipay within 24 hours after the transaction is created. See how to link the card.


- Recipient's details

  • Recipient's name must be in alphabetical letters (e.g. Li Xiao Long), as required by Topremit.
  • Recipient must fill in the transaction purpose and their relationship with you according to the details you provided to Topremit as the sender. Make sure they provide the same details.
  • Recipient must complete the data confirmation in Alipay within 24 hours after the transaction is created.


- Supporting documents

  • Recipient needs to submit any supporting document to comply with China's regulations and policies if requested by Alipay. Recipient will have up to 24 hours after receiving the initial in-app notification to provide the documents.
    Here are some documents that recipient can prepare:
    1. For transaction with the purpose of purchasing goods/services, submit the invoice with a signature or a stamp.
    2. For transaction with the purpose of family/living expenses, please submit residence booklet, marriage certificate, etc.
  • If the money still has not arrived, please contact our Customer Support.


How much is the transfer fee to China with Alipay?

You only have to pay fee of IDR 100,000 for each transaction.


How long will the money arrive/received?

Money will arrive in 20 minutes if your transaction has been validated before 16.00 (GMT+7).


How much money can I transfer with Alipay?

  • The minimum transaction amount is CNY 10.

  • The daily limit (soft limit) that you can transfer is CNY 50,000 per recipient.

  • Transfer limit to Alipay account is CNY 20,000 per transaction.
  • Transfer limit to bank account linked to Alipay is CNY 50,000 per transaction.

  • The annual limit (hard limit) that you can transfer is CNY 500,000 per recipient.

However, please take note that every Alipay user has a different transaction limit. Make sure that the recipient’s Alipay is enough to receive the money.


Additional notes:

  • For transaction with family living expenses and savings/send to self purpose, your recipient can only receive max. 15 times/month (this limit is cumulative for both purposes, not limited to Topremit).


Can I send more than the stated amount in a day?

You are allowed to send money more than the soft limit (CNY 50,000) in a day by providing some supporting documents from the recipient to ensure your transaction's security. However, you are not allowed to exceed the hard limit (CNY 500,000) per year to the same recipient.


If you have any questions, feel free to chat our Customer Support through Live Chat.