There are some reasons why your transaction is delayed based on your service:

  1. If you are using Bank TransferSWIFT, Cash Pickup, or Home Delivery, your transaction might be delayed because:

  • The recipient’s bank is still processing the money.

  • The transaction was made outside banking hours or on a public holiday in Indonesia or the destination country.

  • The recipient’s bank account is invalid.

  • The transaction may need verification or compliance checks due to destination country regulations.


  1. If you are using e-Wallet, your transaction might be delayed because:

  • The transaction was made during maintenance periods.

  • The recipient account may require additional steps to complete the transaction.


  1. If you are using Alipay, your transaction might be delayed because:


  1. If you are using WeChat Pay, your transaction might be delayed because:



What can I do?

  • Make sure the recipient details are correct.

  • For transfer using e-Wallet, make sure your recipient’s e-Wallet account is verified and can receive money.

  • For further information about your delayed transaction, please contact our Customer Support.