There are some reasons why your transaction is delayed based on your service:
If you are using Bank Transfer, SWIFT, Cash Pickup, or Home Delivery, your transaction might be delayed because:
The recipient’s bank is still processing the money.
The transaction was made outside banking hours or on a public holiday in Indonesia or the destination country.
The recipient’s bank account is invalid.
The transaction may need verification or compliance checks due to destination country regulations.
If you are using e-Wallet, your transaction might be delayed because:
The transaction was made during maintenance periods.
The recipient account may require additional steps to complete the transaction.
If you are using Alipay, your transaction might be delayed because:
The recipient may not have completed the required steps in their Alipay account. See things to note before sending money to Alipay
If you are using Bank Transfer to Korea, your transaction might be delayed because:
The recipient may not have verified their identity. See how to verify recipient’s identity in South Korea
What can I do?
Make sure the recipient details are correct.
For transfer using e-Wallet, make sure your recipient’s e-Wallet account is verified and can receive money.
For further information about your delayed transaction, please contact our Customer Support.