• I think I entered the wrong phone number, what happens now?

  When sending an airtime top-up, you will be asked to confirm the recipient's phone number. This is done to ensure that money is not sent to the wrong person because of a single mistyped number. However, if you enter the wrong number twice, the transfer will go ahead and there is no way to reclaim the airtime top-up once it is sent. Please check carefully with the recipient that you have their correct number.Few readers

• Why is the top up amount my recipient received deducted?

  Some countries have implemented taxes on incoming mobile top up. This means that when you send airtime to these countries, a portion of its value will be deducted locally, resulting in a lower amount received by the recipient.Few readers

• How long will it take the airtime top-up to be received?

  Mobile airtime top-ups are normally added instantly (within a few seconds). Occasionally, there may be small delays due to congestion on the local mobile network. If you have questions about a longer delay, please contact cs@topremit.com.Few readers