Registration

• How do I create a Topremit account?

  Learn how to create a Topremit account from registration to verification and setting up your PIN.Featured

• What are the password requirements?

  Learn the password requirements needed to create a secure Topremit account.Few readers

• What is the function of a referral code when signing up?

  Learn about the function of a referral code when creating a Topremit account.Few readers

Verification

• How do I verify my Topremit account?

  Learn how to complete your Topremit account verification process.Featured

• Why do I need to verify my identity?

  Learn why identity verification is required for your Topremit account.Few readers

• What documents can I use for verification?

  Learn what documents you need to prepare for Topremit account verification.Few readers

• Tips for taking your ID photo

  Learn how to take a clear and valid ID photo for Topremit account verification.Few readers

• Tips for taking your selfie

  Learn how to take a clear and valid selfie for Topremit account verification.Few readers

• How long does account verification take?

  Learn how long it takes to verify your Topremit account.Few readers

Login & Access

• I forgot my password. What should I do?

  Learn how to reset your password if you are unable to log in to your Topremit account.Featured

• My account is locked. What should I do?

  Find out what to do if your account is locked after multiple failed password attempts and how long to wait before trying to log in again.Featured

Account Management

• What is TPIN?

  TPIN (Taxpayer Identification Number) is a unique number issued by the Zambia Revenue Authority (ZRA) to identify taxpayers. In Zambia, a TPIN is required for tax and financial services. If you use Airtel Money, you must link your TPIN to receive money from abroad. If you don’t have one yet, you need to register first. How to register TPIN? Here’s how you can register for a TPIN: Online via ZRA website Visit https://zra.org.zm and click **Register for aSome readers

• How do I change my personal details?

  You can change your personal details through the Topremit app or website. Go to Profile → Personal details. Tap Edit personal details. Select your ID type. Tap Continue with this photo if your ID details are still valid, or tap Retake photo. Enter the details you want to change. Tap Submit, then enter your PIN. Wait for the verification process. Your personal details will be updated once approved. Note: You can change your personal details **onSome readers

• Why do I need to fill in my personal details, will the information remain private?

  Your personal details completeness is a requirement from Bank Indonesia. As a legal financial institution that is regulated and supervised by Bank Indonesia, Topremit always ensures that every transaction made in Topremit is safe and does not violate any law related to the Anti Money Laundry Policy and Terrorism Funding regulations. It can be guaranteed that your data will always stay secure and confidential because we restrict access to your data only to related parties. As an extra protectionFew readers

• Can I change my personal details?

  Yes, you can change your personal details. However, you can only make changes once every 3 months. See how to change your personal details here.Few readers

• How do I change my password?

  You can change your password through the Topremit app or website. Go to Profile → PIN and password. Tap Change password. Enter your current password. Enter your new password. Your password will be updated automatically.Few readers

• How do I change my phone number?

  You can change your phone number through the Topremit app or website. Go to Profile. Tap the pencil icon at the right top Select Phone Number, then tap Change. Enter your new phone number. Complete the verification using the OTP code sent to your phone number. Your phone number will be updated automatically once the verification is complete.Few readers

• How do I change my PIN?

  You can change your PIN through the Topremit app or website. Go to Profile → PIN and Password. Tap Change PIN. Enter your current PIN. Enter your new PIN. Your PIN will be updated automatically.Few readers

• How do I change my email address?

  You can change your email address through the Topremit app or website. Go to Profile. Tap the pencil icon at the right top. Select Email, then tap Change. Enter your new email address. Complete the verification using the link sent to your email. Your email address will be updated automatically once the verification is complete.Few readers

Close Account

• How do I close my Topremit account?

  You can close your Topremit account if you meet the following requirements: You have withdrawn your TR Coins and Affiliate balance. You have no ongoing transactions, refunds, or withdrawals. | If your TR Coins and Affiliate balance is below IDR 10,000, it can't be withdrawn and will be deleted when you close your account. To close your account: Go to Profile → Close account. Review the account closure requirements. Select your reason forFew readers

• Will my data be deleted after I close my account?

  Yes. Your personal data will be deleted from our main system after your account is closed. We will keep a copy of your data in our backup system for up to 10 years for legal compliance purposes only. It will not be used for any other purpose.Few readers

• Can I reopen my account after closing it?

  Yes, you can. After your account has been closed for 7 days, contact Customer Support to request account reactivation.Few readers