Registration

• How do I create a Topremit account?

  Learn how to create a Topremit account from registration to verification and setting up your PIN.Featured

• What is the function of a referral code when signing up?

  Learn about the function of a referral code when creating a Topremit account.Few readers

• What are the password requirements?

  Learn the password requirements needed to create a secure Topremit account.Few readers

Verification

• How do I verify my Topremit account?

  Learn how to complete your Topremit account verification process.Featured

• What documents can I use for verification?

  Learn what documents you need to prepare for Topremit account verification.Few readers

• Why do I need to verify my identity?

  Learn why identity verification is required for your Topremit account.Few readers

• Tips for taking your ID photo

  Learn how to take a clear and valid ID photo for Topremit account verification.Few readers

• How long does account verification take?

  Learn how long it takes to verify your Topremit account.Few readers

• Tips for taking your selfie

  Learn how to take a clear and valid selfie for Topremit account verification.Few readers

Login & Access

• I forgot my password. What should I do?

  Learn how to reset your password if you are unable to log in to your Topremit account.Featured

• My account is locked. What should I do?

  Find out what to do if your account is locked after multiple failed password attempts and how long to wait before trying to log in again.Featured

Account Management

• What is TPIN?

  TPIN (Taxpayer Identification Number) is a unique number issued by the Zambia Revenue Authority (ZRA) to identify taxpayers. In Zambia, a TPIN is required for tax and financial services. If you use Airtel Money, you must link your TPIN to receive money from abroad. If you don’t have one yet, you need to register first. How to register TPIN? Here’s how you can register for a TPIN: Online via ZRA website Visit https://zra.org.zm and click **Register for aPopular

• Why do I need to fill in my personal details, will the information remain private?

  Your personal details completeness is a requirement from Bank Indonesia. As a legal financial institution that is regulated and supervised by Bank Indonesia, Topremit always ensures that every transaction made in Topremit is safe and does not violate any law related to the Anti Money Laundry Policy and Terrorism Funding regulations. It can be guaranteed that your data will always stay secure and confidential because we restrict access to your data only to related parties. As an extra protectionFew readers

• Can I change my personal details?

  Yes, you can change your personal details. However, you can only make changes once every 3 months. See how to change your personal details here.Few readers

• How to change my personal details?

  Log in to your account via the Topremit app or website. Go to Profile → Personal details. Tap Edit personal details. Select your ID type. Note: e-KTP users cannot change their ID type, while Passport users can re-select. 5. Tap Continue with this photo if your ID details are still valid, or tap Retake photo. 6. Enter the details you want to change. 7. Tap Submit and enter your PIN. 8. Wait for the verification process. Your details will be updated once aFew readers

• How to Change my Phone Number/Email/Password?

  Log in to your account in Topremit App/Website Select Profile Select data that you want to change Select ‘Continue/Save’ to save the changed dataFew readers

Close Account

• How to close my Topremit account?

  You can close your account by following these steps: Log in to your Topremit account. Go to Profile menu, then select Close account. Before closing your account, make sure: You have withdrawn your TR Coins and Affiliate balance. However, if your TR Coins and Affiliate balance is less than IDR 10,000, they can’t be withdrawn and will be deleted once you close your account. You have no ongoing transaction, refund, or withdrawal. Can I use my account after closing it? IfPopular