Delayed Transfers

• Why is my International Transfer transaction delayed?

  There are some reasons why your transaction is delayed based on your service: If you are using Bank Transfer, Cash Pickup, or Home Delivery, your transaction might be delayed because: The recipient’s bank is still processing the money. The transaction was made outside banking hours in Indonesia or on a public holiday in the destination country (excluding Bank Transfer - Instant Speed). The recipient’s bank account is invalid. The transaction may need verifPopular

• Why is my Mobile Top Up transaction delayed?

  Your Mobile Top Up transaction is delayed because: Operator system issues (server down, maintenance, etc.). Wrong or inactive phone number. Poor internet connection. What can I do? Make sure the phone number is correct to avoid the top up being received to the wrong number. For further information about your delayed transaction, please contact our Customer Support.Few readers

• Why is my Local Transfer transaction delayed?

  There are some reasons why your transaction is delayed: The recipient’s bank is still processing the money. The transaction was made outside banking hours. The recipient’s bank account is invalid. The transaction may need verification or compliance checks. What can I do? Make sure the recipient details are correct. For further information about your delayed transaction, please contact our Customer Support.Few readers

Failed Transactions

• Why did my transaction failed? Can I request for refund?

  Here are several reasons that cause the transactions failed. Wrong transfer amount. Wrong recipient details (this includes incorrect bank, name didn't match with the registered name on banks, incorrect address, incorrect phone number, wrong bank branch code, etc). The payment was made after the transaction had expired. Payment rejected by our Compliance team. If your transaction failed, sure you can request for a refund. See how to make refund request [here](https://staging-help.topremiFew readers

• Why Is My Transaction Rejected?

  To know the reason of rejection of your transaction, you can directly check the transaction status in the app/website or you can directly contact our Customer Support.Few readers

Changes & Cancellations

• Can I Cancel My Transaction?

  If you want to cancel a transaction before you make a payment you can select ‘Cancel’. And if you have made payment you can directly contact our Customer Support to request for cancellation. A request can be done, but we do not guarantee the success of the cancellation process especially if your money has arrived to the recipient’s bank account.Few readers

• How do I know If My Transaction has been cancelled?

  If your transaction has been cancelled successfully you will receive a notification through email/WhatsApp or you can directly check the status of your transaction in the app/website.Few readers

• Why recall is not guaranteed by Topremit?

  This is because when the money has arrived at the recipient’s bank account it’s already out of Topremit’s control because each bank has a different policy. That’s why we highly recommend you to input the correct details to ensure that your money is received by the correct recipient.Few readers

• What Happened if I input the Incorrect Information?

  If you input incorrect information while making the transaction, it can be fatal because the money you send may be received by the wrong person. A request of cancellation can be done, but Topremit can’t ensure you that all your money can be called back.Few readers