Transactions

Can I Cancel My Transaction?
If you want to cancel a transaction before you make a payment you can select ‘Cancel’. And if you have made payment you can directly contact our Customer Su...
Sat, 21 Aug, 2021 at 12:35 PM
How Long Does Refund Take?
Refunds will take up to 1 Banking Day.
Sat, 4 Sep, 2021 at 8:49 AM
How do I know If My Transaction has been cancelled?
If your transaction has been cancelled successfully you will receive a notification through email/WhatsApp or you can directly check the status of your tran...
Sat, 21 Aug, 2021 at 12:37 PM
Why recall is not guaranteed by Topremit?
This is because when the money has arrived at the recipient’s bank account it’s already out of Topremit’s control because each bank has a different policy. ...
Sat, 21 Aug, 2021 at 12:37 PM
Why My Transaction is Rejected?
To know the reason of rejection of your transaction, you can directly check the transaction status in the app/website or you can directly contact our Custom...
Sat, 21 Aug, 2021 at 12:37 PM
What is the Currency that I Can Use for Payment?
At the moment, you can only make payment in IDR.
Sat, 21 Aug, 2021 at 12:36 PM
How do I Make a Complaint?
You can directly contact our Customer Support through Live Chat in the app/website or WhatsApp at +62 823 6196-0569
Sat, 21 Aug, 2021 at 12:36 PM
What is the update on the notification system?
Update on the notification system is an attempt to improve Topremit quality so you can access all information related to transactions abroad only with one T...
Thu, 4 Nov, 2021 at 9:37 AM
How to Fill in the Recipient's Address Details for My Transactions to Japan?
Due to a new regulation in Japan, your transaction to Japan requires complete details of the recipient's address. Uncomplete address details may lead t...
Sat, 11 Dec, 2021 at 11:49 AM