Money or bank accounts in China can be frozen by the bank or police for various reasons. When this happens, the recipient may be unable to use the money sent to them, or access the bank account until the case is resolved.
What causes a bank account to be frozen?
The bank account may be frozen due to some reasons, such as:
- The recipient receives a large amount of money.
- Suspicious activity that does not comply with the law.
- The bank account holder commits a crime or is suspected of illegal activity, which may cause both personal and joint bank accounts to be frozen.
How long does a bank account stay frozen?
Normally, the frozen case can be resolved within 3-7 days. However, in some cases it may take longer and require supporting documents to unfreeze the account.
What to do if a bank account is frozen?
If the recipient's bank account gets frozen after receiving a transfer, they must inform the sender immediately. Then the sender should notify Topremit within 3 days after the recipient receives the money. We will try our best to help solve the case.
The recipient will also need to prepare these supporting documents that are legalized by China’s notary:
Bank account statement, starting from when they received the money until the most recent transaction.
Proof of the account frozen status, which can be shown in a bank statement or account detail.
Statement letter from the police or bank (depending on who froze the account) confirming that the account is frozen.
Additionally, we recommend that the recipient directly contact the police or the bank that froze the account, to explain that the money was legitimately received from overseas and clarify the purpose of the transaction. This can help the authority to handle the case more effectively.
If you have any questions, please contact our Customer Support and they will reply shortly on Monday-Sunday at 09:00-17:00 (GMT+7).