Here are the things that should note before money is being sent to Touch 'n Go:
- Valid Account Number
Make sure that the recipient's Touch 'n Go account number is valid. The valid account number is 12 digits (example: 123456789012).
- Recipient's limit
Make sure that the recipient's wallet account is enough to receive the money. If it has reached their limit, the money will be rejected.
Please take note that every Touch ‘n Go user has a different monthly transaction limit. You can see the details below:
- Lite Account : MYR 2,000
- Pro Account : MYR 5,000
- Premium Account : MYR 20,000
| eWallet Tier | Lite | Pro | Premium |
| eWallet Size | MYR 2,000 | MYR 5,000 | Up to MYR 20,000 |
| Upgrade Method(s) | - Upon registration | - Account Verification | - Onboard or transact at any of the products at the Premium section in the Tier Benefits page that will be accessible from the Profile Page. |
| Service Allowed | - All payment transaction - Reload - PayDirect - RFID - Receive Money | - All payment transaction - Reload - PayDirect - RFID - Receive & Transfer Money | - All services available at Pro tier. - Onboarded Premium product benefits. |
| Monthly Transaction Limit | Payment: MYR 2,000 (excluding transportation transactions, RFID & PayDirect) | Payment: MYR 5,000 (excluding transportation transactions, RFID & PayDirect) | Payment: Up to MYR 25,000 (excluding transportation transactions, RFID & PayDirect) |
| Annual Transaction Limit (based on calendar year) | All: MYR 24,000 (including transportation transactions, RFID & PayDirect) | All: MYR 60,000 (including transportation transactions, RFID & PayDirect) | All: MYR 300,000 (including transportation transactions, RFID & PayDirect) |
If you have trouble with your transaction or have questions, please chat our Customer Support through Live Chat in the app/website or WhatsApp (0823-6196-0569).