Where can I pick up the money using Cash Pickup service in Vietnam?

You can pick up the money at any branch of DongA Bank and Sacombank across all areas in Vietnam.

How do I pick up the money from DongA Bank/Sacombank?

  1. Visit a DongA Bank/Sacombank branch.

  2. Bring and show your identity for verification.

  3. Show the transaction PIN that has been sent to you via SMS/email to the teller.

  4. After the transaction verification process is successful, the money can be picked up by the recipient.

Are there any fees that must be paid by the recipient to pick up the money?

No additional fees are charged to the recipient to pick up the money at the bank. We only charge the transfer fee that is paid by the sender.

What documents do I need to bring to pick up the money?

You'll need to bring your identity (ID Card, Social Security Number, Residence Permit, Work Permit, Passport, or other photo-bearing ID) and SMS/email containing the transaction PIN.

Can someone else pick up the money on my behalf?

Only the recipient can pick up the money by showing their identity for verification.

What are the operational hours for picking up the money at DongA Bank and Sacombank branches?

DongA Bank and Sacombank branches usually operate during standard banking hours. You can contact the bank branch to find out their exact operational hours.