Why did my transaction failed? Can I request for refund?

Here are several reasons that cause the transactions failed.

• Wrong transfer amount.
• Wrong recipient details (this includes incorrect bank, name didn't match with the registered name on banks, incorrect address, incorrect phone number, wrong bank branch code, etc).
• The payment was made after the transaction had expired.
• Payment rejected by our Compliance team.

If your transaction failed, sure you can request for a refund. See how to make refund request here.

Updated on: 18/06/2026