Why is my International Transfer transaction delayed?

There are some reasons why your transaction is delayed based on your service:

1. If you are using Bank Transfer, Cash Pickup, or Home Delivery, your transaction might be delayed because:
2. • The recipient’s bank is still processing the money.
   • The transaction was made outside banking hours in Indonesia or on a public holiday in the destination country (excluding Bank Transfer - Instant Speed).
   • The recipient’s bank account is invalid.
   • The transaction may need verification or compliance checks due to destination country regulations.
   • The transaction was made during maintenance periods.

2. If you are using SWIFT, your transaction might be delayed because:
3. • The recipient’s bank is still processing the money.
   • The transaction was made outside banking hours in Indonesia or on a public holiday in Indonesia, the US, or the destination country.
   • The recipient’s bank account is invalid.
   • The transaction may need verification or compliance checks due to destination country regulations.
   • The transaction was made during maintenance periods.

3. If you are using e-Wallet, your transaction might be delayed because:
4. • The recipient account may require additional steps to complete the transaction.
   • The transaction was made during maintenance periods.

4. If you are using Alipay, your transaction might be delayed because:
5. • The recipient may not have completed the required steps in their Alipay account. See things to note before sending money to Alipay.
   • The transaction was made during maintenance periods.

5. If you are using WeChat Pay, your transaction might be delayed because:
6. • The recipient may not have completed the required steps in their WeChat Pay account. See things to note before sending money to WeChat Pay.
   • The transaction was made during maintenance periods.

6. If you are using UnionPay, your transaction might be delayed because:
7. • The recipient may not have verified their identity. See how to verify recipient's identity in UnionPay.
   • The transaction was made during maintenance periods.

7. If you are using Bank Transfer to Korea, your transaction might be delayed because:
8. • The recipient may not have verified their identity. See how to verify recipient’s identity in South Korea.
   • The transaction was made during maintenance periods.

What can I do?

• Make sure the recipient details are correct.
• For transfer using e-Wallet, make sure your recipient’s e-Wallet account is verified and can receive money.
• For further information about your delayed transaction, please contact our Customer Support.

Updated on: 06/07/2026