Articles on: Transaction Issues
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Why is my Mobile Top Up transaction delayed?

Your Mobile Top Up transaction is delayed because:

  • Operator system issues (server down, maintenance, etc.).
  • Wrong or inactive phone number.
  • Poor internet connection.


What can I do?

  • Make sure the phone number is correct to avoid the top up being received to the wrong number.
  • For further information about your delayed transaction, please contact our Customer Support.

Updated on: 29/06/2026

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