> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.topremit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Why recall is not guaranteed by Topremit?

This is because when the money has arrived at the recipient’s bank account it’s already out of Topremit’s control because each bank has a different policy. 

That’s why we highly recommend you to input the correct details to ensure that your money is received by the correct recipient.