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# Why is my International Transfer transaction delayed?

There are some reasons why your transaction is delayed based on your service:

1. If you are using **Bank Transfer**, **Cash Pickup**, **or Home Delivery**, your transaction might be delayed because:
    * The recipient’s bank is still processing the money.
    * The transaction was made outside banking hours in Indonesia or on a public holiday in the destination country (excluding Bank Transfer - Instant Speed).
    * The recipient’s bank account is invalid.
    * The transaction may need verification or compliance checks due to destination country regulations.
    * The transaction was made during maintenance periods.

2. If you are using **SWIFT**, your transaction might be delayed because:
    * The recipient’s bank is still processing the money.
    * The transaction was made outside banking hours in Indonesia or on a public holiday in Indonesia, the US, or the destination country.
    * The recipient’s bank account is invalid.
    * The transaction may need verification or compliance checks due to destination country regulations.
    * The transaction was made during maintenance periods.

3. If you are using **e-Wallet**, your transaction might be delayed because:
    * The recipient account may require additional steps to complete the transaction.
    * The transaction was made during maintenance periods.

4. If you are using **Alipay**, your transaction might be delayed because:
    * The recipient may not have completed the required steps in their Alipay account. [See things to note before sending money to Alipay](https://help.topremit.com/en/article/send-money-to-china-with-alipay-1qiozsi/).
    * The transaction was made during maintenance periods.

5. If you are using **WeChat Pay**, your transaction might be delayed because:
    * The recipient may not have completed the required steps in their WeChat Pay account. [See things to note before sending money to WeChat Pay](https://help.topremit.com/en/article/things-to-note-before-sending-money-to-wechat-pay-q2lq2c/).
    * The transaction was made during maintenance periods.

6. If you are using **UnionPay**, your transaction might be delayed because:
    * The recipient may not have verified their identity. [See how to verify recipient's identity in UnionPay](https://help.topremit.com/en/article/how-to-verify-recipients-identity-in-unionpay-5oda0p/).
    * The transaction was made during maintenance periods.

7. If you are using **Bank Transfer** **to** **Korea**, your transaction might be delayed because:
    * The recipient may not have verified their identity. [See how to verify recipient’s identity in South Korea](https://help.topremit.com/en/article/heres-how-to-verify-recipients-identity-in-south-korea-1kcztt7/).
    * The transaction was made during maintenance periods.


## What can I do?
* Make sure the recipient details are correct.
* For transfer using e-Wallet, make sure your recipient’s e-Wallet account is verified and can receive money.
* For further information about your delayed transaction, please contact our Customer Support.