> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.topremit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did my transaction failed? Can I request for refund?

Here are several reasons that cause the transactions failed.
* Wrong transfer amount.
* Wrong recipient details (this includes incorrect bank, name didn't match with the registered name on banks, incorrect address, incorrect phone number, wrong bank branch code, etc).
* The payment was made after the transaction had expired.
* Payment rejected by our Compliance team.

If your transaction failed, sure you can request for a refund. See how to make refund request [here](https://staging-help.topremit.com/en/article/how-to-make-a-refund-request-iezqva/).